Use the session context, cited evidence, and work request in that order. This separates a prompt problem from a data problem and an operation problem.
| Symptom | Check | Next action |
|---|---|---|
| No instance context | Space, region, and selected instance | Re-select the instance |
| Generic answer | Time range and question scope | Add a concrete time range and expected signal |
| Missing evidence | Metrics or events availability | Open instance metrics and events directly |
| Action rejected | Permission and instance state | Resolve the dashboard error before retrying |
| Request still running | Work request state and latest message | Wait, then refresh the timeline |
- Copy the session ID and selected instance ID.
- Record the question, time range, and cited evidence.
- Copy the work request ID for any confirmed action.
- Capture the latest error message without secrets.
- Re-run the smallest request that reproduces the issue.
Do not repeat a state-changing action while the original work request is still running. Use the request ID and timeline entries when contacting the platform team.